Shipping and Returns Policy

* Shipping Policy *

I do my best to get the shipment out as soon as possible, it depends on the complexity of the order, the shipment comes out 3-5 days from the time of payment of the order (many times also before).

The packages are carefully packed into a gift with an emphasis on the small details.

You can choose one of three options:

In Israel:

* Registered mail – 25 NIS

* Door to door delivery courier – 45 NIS

*Collection from my Studio – 0 NIS

There may be delays that are not dependent on us except by Israel Post and the shipping companies.

Outside of israel:

* Registered mail – 30 NIS

Estimated delivery times:

USA: 7-30 business days

Europe: 7-25 business days

Canada: 10-30 business days

Australia: 3-5 weeks

Other countries in the world: 10-30 business days

* Eco Post – 45 NIS

Estimated delivery time is 5-14 business days

It is important to note that the Eco Post shipping is limited to these countries only:

Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Italy, Ireland, Netherlands, Northern Ireland, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

* E.M.S- Express delivery -105 ILS comes between 3-6 business days.

*Return Policy*

It’s important to me that you are satisfied! And if for any reason you are not satisfied with the item

*Return Policy*

It’s important to me that you are satisfied! And if for any reason you are not satisfied with the item

Please contact me as soon as possible, I am sure we can resolve the issue.

* In the case of a refund, the credit is on the item and not on the shipment.

* You can return up to 14 days from the time you receive the product.

* If a personal invitation is made, the return will not be possible.

* Refund will be made when the item reaches the studio “Telepele”.

* The credit will be made for the credit card or payment method with which the payment was made.

And yet every rule has an exception, again if you are not satisfied please contact me soon, I am at your service.

ilanitbronstein@gmail.com

054-5269744

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